COVID-19 Information

Go Cotswolds tours: WE’RE OPEN!

As a small family-run business, we care about the safety of our passengers, our staff and the Cotswold communities we visit.

During the ongoing COVID-19 Coronavirus pandemic, we’re following official advice from the UK Government. We’ll only operate our tours when we’re permitted to do so, and in line with government advice.

We have received VisitEngland’s “We’re Good to Go” industry standard and the World Travel & Tourism Council‘s “Safe Travels” standardised protocols stamp. These show our commitment to keeping everyone safe on our guided tours.

What to expect on a Go Cotswolds tour

With tried and tested health and safety procedures, our tours are as safe as they possibly can be. In line with ‘Working Safely during Coronavirus’ guidance issued by the Government in England:

  • We have carried out a thorough health and safety risk assessment
  • We always keep a super-clean, well-ventilated minibus, with regular additional cleaning during the tour
  • Our staff are fully trained and up-to-date with COVID-19 health and safety policies and procedures
  • We support the Government’s Test & Trace contract tracing scheme

Also in line with this guidance, there are a few things we will still ask you to do – even if you are fully vaccinated against COVID-19. 

  • We’ll ask you a few quick health questions and check your temperature before you board – just to make sure everyone is fit to travel
  • The hand sanitiser provided must be used to help keep hands and surfaces clean
  • From 19th July 2021, you will no longer have to wear a face covering on board our minibus, but if you choose to continue wearing one, that’s totally fine with us!
  • From 19th July, we will be able to welcome our full capacity of 16 passengers per tour, but please respect other people’s personal space on and off the minibus, and remain in your allocated seat during the tour

In addition, all of our driver-guides are double vaccinated and undergo twice-weekly COVID-19 tests

This guidance will be updated as the Coronavirus situation progresses and when Government advice or laws change.

Our COVID-19 cancellation policy

If we have to cancel

There may be times when COVID-19 forces us to cancel one or more of our tours. Examples of such occasions might be if regional or national restrictions mean we cannot run our business, if a member of our team becomes ill with COVID-19, or if one of our team has to self-isolate.

If we have to cancel your tour or journey, we will contact you at the earliest opportunity and offer you:

  • A transfer to a future available date, or
  • A gift voucher to the value of your purchase (so you can rebook a future available date at your convenience), or
  • A full refund

If you need to cancel

If, for any reason, you need to cancel your place on a small-group tour, please let us know, giving us at least 24 hours notice. In line with our usual Terms and Conditions, we will offer you:

  • A transfer to a future available date, or
  • A gift voucher to the value of your purchase (so you can rebook a future available date at your convenience), or
  • A refund

To cancel or amend a private tour or private vehicle hire booking, a 14-day notice period is required, and a £50 cancellation fee (per day, for multi-day hires) applies.

Ready to book your tour? Click here!

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