FAQs

Frequently Asked Questions about Go Cotswolds

Do you have questions about Go Cotswolds or one of our tours? You may find the answer here. If not, please send us a message via our contact form, e-mail info@gocotswolds.co.uk or call/text/WhatsApp us on 07786 920166 and we’ll be happy to help!

What are your COVID-19 policies and procedures?

COVID-19 restrictions have now ended in England. We continue to provide hand sanitiser for your use and will continue to review our risk assessment in line with Government advice.

Click here to read our full Covid-19 procedures and policies.

What are the Cotswolds?

The Cotswolds is the largest designated ‘Area of Outstanding Natural Beauty’ (AONB) in England. Covering an area of around 800 square miles (~2000 square kilometres) and including approximately 150 small towns and villages, it encompasses roughly the area between Stratford-upon-Avon to the north, Cheltenham to the west, Oxford to the east and Bath to the south. Famed for the honey-coloured Cotswold stone from which many of the region’s buildings are made, the Cotswolds is also characterised by its rich history, traditions, and beautiful countryside landscape. Find out more by joining one of our tours!

Is there a minimum number of passengers required for the tour to take place?

Our policy is to operate tours irrespective of whether we have 1 or 16 passengers. If you are the only person booked on a tour, we might ask if you would be able to move to a different date, but if you can’t, no problem, your tour will go ahead.

What is your cancellation policy?

If we have to cancel

There may be times when we are forced to cancel one or more of our tours. Examples might be regional or national health restrictions that mean we cannot run our business, if a member of our team becomes ill, or if our vehicle breaks down.

If we have to cancel your tour or journey, we will contact you at the earliest opportunity and offer you:

  • A transfer to a future available date, or
  • A gift voucher to the value of your purchase (so you can rebook a future available date at your convenience), or
  • A full refund

If you need to cancel

If, for any reason, you need to cancel your place on a small-group tour, please let us know, giving us at least 24 hours notice. In line with our usual Terms and Conditions, we will offer you:

  • A transfer to a future available date, or
  • A gift voucher to the value of your purchase (so you can rebook a future available date at your convenience), or
  • A refund

No-shows or cancellations with less than 24 hours notice given will not be eligible for a refund.

To cancel or amend a private tour or private vehicle hire booking, a 14-day notice period is required, and a £50 cancellation fee (per day, for multi-day hires) applies.

Are tips included? Should I tip my guide?

Tips and gratuities are not included in the price of your tour.

As we say here in the UK, tips are “always appreciated, but never expected”. At Go Cotswolds, we pay our guides well and consider them part of our family business, so they don’t rely on tips to make ends meet. Our guides won’t be offended if you don’t tip, but if you enjoyed your tour, then of course a tip to show your appreciation will always be welcomed.

If you would like to tip your guide but don’t have any cash, you can ‘buy a coffee’ online by clicking this link here: https://www.buymeacoffee.com/gocotswolds. If you would like your tip to go to a specific person, then please mention their name in your message, otherwise tips will be shared between the members of our small team.

Please note, when you book one of our tours on our website, you will have the option to add a donation to the Caring for the Cotswolds scheme. This is a charitable donation, which we match-fund and send to the Cotswolds National Landscape to fund conservation and heritage projects in the Cotswolds. It is not a tip or gratuity.

Are your tours suitable for children?

As parents/guardians, you should consider whether your child will enjoy the day and/or affect the enjoyment of other passengers.

  • Cotswolds in a Day tour: Children under the age of 16 are welcome on this tour, but you must purchase a child ticket for them, and they must sit in their own seat – we do not allow children to be held or to sit on an adult’s lap. For children under the age of 3 years, this means they must be seated in an age-appropriate child’s car seat, which you must provide and fit to the minibus seat. We do not provide children’s car seats. Children aged 3-16 do not require a car seat or booster cushion. Please ask us before booking if you have any questions.
  • Cotswolds Walks and Villages tour: Children are welcome but must have a child ticket and be seated in their own seat, as described above. This tour involves countryside walks of varying distances, therefore we do not advise this tour for children under the age of 8. It is not suitable for buggies/prams/strollers. Please ask us before booking if you have any questions.

Are your tours suitable for people with disabilities?

We can accommodate people with most disabilities, including visual impairment and mobility issues. However, we regret that our minibuses are not wheelchair accessible, so our tours are not suitable for wheelchair users who are unable to get in and out of a wheelchair. Please see our Access Statement for more information, and if you have any questions, please just ask us.

Our Cotswolds Walks & Villages tour is not suitable for wheelchair users, or people with mobility issues. While the terrain is fairly flat and not difficult for most people, you will need to be able to cross stiles and cattle grids. Please ask before booking if you have any questions.

What time does the tour end? What time should I book my return train?

Our Cotswolds in a Day and Cotswolds Walks & Villages tours both end at approximately 17.00 at Moreton-in-Marsh, and at approximately 17.30 at Stratford-upon-Avon.

Although our tours are usually very punctual, and we often arrive at Moreton-in-Marsh in time for the train departing just before 17.00, we cannot guarantee to return by these times. There are many factors that might cause us to be delayed, including traffic, weather and late passengers.

If you are travelling by train after the tour, we recommend you book a flexible train ticket that allows you to take any return train, and/or plan to depart from Moreton-in-Marsh after 17.00, or Stratford-upon-Avon after 17.30.

Can you pick me up at one pick-up point and drop me off at another?

Yes! For our small group tours, we offer free collection from Stratford-upon-Avon, Moreton-in-Marsh and Chipping Campden. We are more than happy to pick you up at one of these locations, and drop you off at another. If you need to bring luggage, no problem! We have a large luggage compartment to store your bags during the tour.

Can I bring my dog?

With the exception of guide/assistance dogs, we do not allow dogs or other pets on our vehicles. This is for the safety, comfort and enjoyment of our other guests and staff.

How do I join a tour from London/Reading/Oxford?

If you are staying in London, you can take a direct train from London Paddington station to Moreton-in-Marsh station and we will pick you up from there. The same train also passes through Reading and Oxford, so Moreton-in-Marsh is easy to access from there too.

Up-to-date national train information can be found at National Rail Enquiries. To find out how to reach London Paddington station from your location in central London, use the Transport for London Journey Planner. To purchase advance train tickets from overseas, try The Trainline.

For private tours, we can pick you up from central London if you prefer, but we highly recommend you take the train from London to Moreton-in-Marsh instead. This is better for the planet, and is usually much cheaper too.

Can I bring my luggage on a Go Cotswolds tour?

Yes! Our minibuses have a large luggage compartment, so we can usually accommodate luggage, including large suitcases, foldable wheelchairs, walkers and strollers.

Small handbags, coats and other small personal items may be kept inside the minibus, either at your feet or on the overhead shelf. All luggage and personal items are your responsibility and Go Cotswolds cannot be held responsible for any loss, theft or damage.

I have a gift voucher code but it doesn’t work – what do I do?

During COVID-19 lockdown, we spent some time upgrading our website and booking system. During this process, it appears that some of the voucher codes we issued were lost – oops! But don’t worry! Please contact us quoting your voucher code number and we can reinstate it for you.

If you have a gift voucher for our Brewery, Pub Lunch & The Cotswolds tour, please note that this tour has now been discontinued. You are welcome to use the voucher as payment towards any of our other small-group tours. Please contact us if you have any questions about this.

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