FAQs

Frequently Asked Questions about Go Cotswolds

Do you have questions about Go Cotswolds or one of our tours? You may find the answer here. If not, please send us a message via our contact form, e-mail info@gocotswolds.co.uk or call/text/WhatsApp us on 07786 920166 and we’ll be happy to help!

Are you operating tours of the Cotswolds during the COVID-19 pandemic?

Yes. During the ongoing COVID-19 Coronavirus pandemic we’ll only operate our tours when we’re permitted to do so, and in line with UK government advice. From the 17th of May 2021 we have been able to do this.

What are your COVID-19 procedures?

We have received VisitEngland’s “We’re Good to Go” industry standard and the World Travel & Tourism Council‘s “Safe Travels” standardised protocols stamp. These show our commitment to keeping everyone as safe as possible on our guided tours.

Click here to read our full Covid-19 procedures.

What is/are the Cotswolds?

The Cotswolds is the largest designated ‘Area of Outstanding Natural Beauty’ (AONB) in England. Covering an area of around 800 square miles (~2000 square kilometres) and including approximately 150 small towns and villages, it encompasses roughly the area between Stratford-upon-Avon to the north, Cheltenham to the east, Oxford to the west and Bath to the south. Famed for the warm honey-coloured Cotswold stone from which many of the region’s buildings are made, the Cotswolds is also characterised by its rich history, traditions, and beautiful countryside landscape. Find out more by joining one of our tours!

Is there a minimum number of passengers required for the tour to take place?

No! As travellers ourselves we know how frustrating it is to not be able to book a tour as a solo traveller, or to have tours cancelled at the last minute due to low numbers. As such, it always has and always will be our policy to operate tours irrespective of whether we have 1 or 16 passengers. If you are the only person booked on a tour, we might ask if you would be able to move to a different date, but if you can’t, no problem, your tour will go ahead.

What is your cancellation policy?

If we have to cancel

There may be times when we are forced to cancel one or more of our tours. Examples might be regional or national health restrictions that mean we cannot run our business, if a member of our team becomes ill, or if our vehicle breaks down.

If we have to cancel your tour or journey, we will contact you at the earliest opportunity and offer you:

  • A transfer to a future available date, or
  • A gift voucher to the value of your purchase (so you can rebook a future available date at your convenience), or
  • A full refund

If you need to cancel

If, for any reason, you need to cancel your place on a small-group tour, please let us know, giving us at least 24 hours notice. In line with our usual Terms and Conditions, we will offer you:

  • A transfer to a future available date, or
  • A gift voucher to the value of your purchase (so you can rebook a future available date at your convenience), or
  • A refund

No-shows or cancellations with less than 24 hours notice given will not be eligible for a refund.

To cancel or amend a private tour or private vehicle hire booking, a 14-day notice period is required, and a £50 cancellation fee (per day, for multi-day hires) applies.

Are your tours suitable for children?

As parents/guardians, you should consider whether your child(ren) will enjoy the day and/or affect the enjoyment of other passengers.

  • Cotswolds in a Day tour: Children under the age of 16 are welcome on this tour, but you must purchase a child ticket for them, and they must sit in their own seat – we do not allow children to be held or to sit on an adult’s lap. For children under the age of 3 years, this means they must be seated in an age-appropriate child’s car seat, which you must provide and fit to the minibus seat. We do not provide children’s car seats. Children aged 3-16 do not require a car seat or booster cushion. Please ask us before booking if you have any questions.
  • Cotswolds Trails and Villages tour: Children are welcome but must have a child ticket and be seated in their own seat, as described above. This tour involves 3 countryside walks of 1-4.5 miles in length, therefore we do not advise this tour for children under the age of 8. It is not suitable for buggies/prams/strollers. Please ask us before booking if you have any questions.
  • Brewery, Pub Lunch and The Cotswolds tour: This tour is strictly for adults aged 18 and over. Children or teenagers under the age of 18 will not be permitted to join this tour. Photographic ID may be required.

Are your tours suitable for people with disabilities?

We can accommodate people with most disabilities, including visual impairment and mobility issues. However, we regret that our minibuses are not wheelchair accessible, so our tours are not suitable for wheelchair users who are unable to get in and out of a wheelchair. Please see our Access Statement for more information, and if you have any questions, please just ask us.

Can I bring my dog?

With the exception of guide/assistance dogs, we do not allow dogs or other pets on our vehicles. This is for the safety, comfort and enjoyment of our other guests and staff.

Can I bring my luggage on a Go Cotswolds tour?

Yes! Our minibuses have a large luggage compartment, so we can usually accommodate luggage, including large suitcases, foldable wheelchairs, walkers and strollers.

Small handbags, coats and other small personal items may be kept inside the minibus, either at your feet or on the overhead shelf. All luggage and personal items are your responsibility.

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